Information & Referral

2-1-1 is an easy to remember telephone number that brings people and services together. When you dial 2-1-1, a trained professional will listen to you and suggest potential resources to meet your needs.

2-1-1 VIRGINIA is available 24 hours a day, 365 days a year.

2-1-1 VIRGINIA offers information on a wide variety of services including:

  • Food pantries
  • Quality childcare
  • Physical and mental health resources
  • Services for older persons and individuals with disabilities

To get fast, free and confidential information or referrals from a Contact Specialist, dial 2-1-1 or visit us at 502 Campbell Avenue, SW, Roanoke, Virginia 24016. Individuals with internet access may search the statewide database by visiting the 2-1-1 VIRGINIA Website. Postal mail and email requests are also accepted.

Agencies

We currently maintain comprehensive information on more than 18,340 health and human service related programs in Virginia.

Government, nonprofits, community-based agencies, and businesses that provide health and human services to the citizens of Virginia are encouraged to list their organizations on the 2-1-1 database. To list or update your agency, go to “Update/Add Your Agency” on the 2-1-1 VIRGINIA website.

2-1-1 Counts

2-1-1 Counts is the first tool to provide real-time, searchable and visual presentation from 2-1-1 VIRGINIA. 2-1-1 Counts provides a snapshot of community-specific needs displayed by zip code or region as recently as yesterday, enabling individuals, community leaders and service agencies to check trends, make comparisons and share information. 2-1-1 Counts uses Census Data and has the ability to overlay with 2-1-1 data.

This information is free and accessible to the public.

What are the most pressing needs in your community? Find out with 2-1-1 Counts!

Certifications

AIRS Certification

The Alliance of Information and Referral Systems (AIRS) is an international association comprised of over 5,000 individual and organizational members. AIRS has developed clear and consistent professional standards that address each aspect of quality I&R provision to ensure a uniform level of quality and professionalism across-the-board. The AIRS Certification Program awards professional credentials to individuals who successfully compete the appropriate AIRS Certification Program for I&R practitioners. Certification is an acknowledgement of demonstrated competence in the field of information and referral. All 2-1-1 VIRGINIA Contact Specialists work to achieve and maintain AIRS certification.

NIMS Certification 

2-1-1 VIRGINIA Contact Specialists also pursue National Incident Management System (NIMS) Certification. The purpose of NIMS training is to provide a common approach for managing incidents – including natural hazards, terrorist activities, and other human-created disasters – regardless of size or complexity. NIMS training and implementation ensures that departments and agencies at all levels of the government, non government organizations, and the private sector are able to work together seamlessly. 2-1-1 has played an active role in times of emergency and disaster by providing our customers with important information regarding disaster response and recovery.

Community Outreach

2-1-1 VIRGINIA has four Outreach Specialist who travel the state to educate local governments, businesses, faith-based organizations, nonprofits and community members about 2-1-1 and the services that we provide. They also seek out new resources and assist current ones with updating their agency listing information on the 2-1-1 database.

If you are interested in learning more about 2-1-1 VIRGINIA, please call (540) 985-0131 x. 201.

Quick Guides to Community Resources

Community Resource Guides are available upon request, please contact carissas@councilofcommunityservices.org.